Please contact us at Contact Page
Jinamart is located at Unit 9-11, 1111 Flint Road, North York, M3J3C7. Our in-store pickup hours are [9 am – 5 pm] on [Monday to Friday]. Please have your order confirmation email with you when you come.
Delivery & Refunds
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
We accept returns within 20 days of the purchase date if the item is unused and in its original condition, and we will refund the full order amount excluding shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected]